Privacy Policy
We at PL Physiomotion Limited (“PhysioMotion”) and our subsidiaries, our holding company and subsidiaries of our holding company (collectively, referred to as “us", “our” or “we”) respect your privacy. This Privacy Policy is designed to explain how we collect, use, share and protect the personal information you provide to us when you access our website, purchase goods or services or engage with us on social media, as well as your rights to the information we collect. By visiting our website www.physiomotion.com.hk (our “Site”) or any other applications or software we provide from time to time (collectively our “App”), you accept and consent to the practices set out below. Your decision to disclose this data is entirely voluntary and you are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our Site or from receiving optimal service provision by us.
INFORMATION THAT WE COLLECT
We collect a variety of information from you when you visit our Site, make purchases, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to collection of the data described below, use of the data, the processing of this data and the sharing of the data with third-party processors, as needed for legitimate business interests. The information we collect may include:
PERSONAL DATA
PhysioMotion may ask you for relevant information which will assist in providing you with the best possible treatment and advice.
Personal information is information about you from which you can be identified, such as your name and contact details. This may include sensitive personal information such as medical information.
By providing your data and/or information, or by using our Site or other Apps, you consent to the use of your data and information, as described or referred to in this privacy policy.
Log Files
We follow a standard procedure of using log files, which log visitors when they visit websites. Almost all hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. Such information is not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website and gathering demographic information.
Cookies
Like any other website, PhysioMotion uses "cookies". These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize your experience by customizing our web page content based on a visitor’s browser type and/or other information.
HOW WE USE YOUR INFORMATION
Your information allows us to offer you certain products and services, including the use of our Site, to fulfill our obligations to you, to customize your interaction with our company and our Site and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. To the extent we process your data, we do so to serve our legitimate business interests (such as providing you with best practice medical health care and interact with our Site or App).
Specifically, we may use the information and data described above to:
Deliver any products or services to you, including supporting your medical care, treatment and your healthcare professional
Correspond with you
Create and administer your account
Internal record keeping and administration
Audit medical and billing information for insurance claims
Process payments or refunds
Request feedback from you
Resolve disputes and troubleshoot any problems
Assist law enforcement as necessary or responding to requests where we have a legal or regulatory obligation to do so
Prevent fraudulent activity on our Site or App
Conduct analysis and market research to improve our services
Contact you about new offerings that we think you will be interested in (with your consent)
Interact with you via social media (with your consent;
Send you a newsletter or other updates about our company, Site, App or product and service offerings (with your consent)
Deliver targeted advertising (with your consent)
WHY WE MAY DISCLOSE YOUR INFORMATION
The confidentiality of your personal information is extremely important to us. We comply with local data protection law and all relevant medical confidentiality guidelines. Your confidential medical information will only be disclosed to those involved with your treatment or care, or in accordance with local law and guidelines from professional bodies, or for the purposes of clinical audit.
There are circumstances where we may share your information with third parties. In addition to above, we may share your data with third-party processors as needed to serve legitimate business interests, which include administration of our Site, entering into contracts with you, protecting the security of the company, Site and App, and marketing additional goods and services to you.
The following are specific reasons why we may share your information:
Third Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service (“Third Party Service”). We do not authorize them to use or disclose your personal information, except for the purpose of providing the Third Party Service to us in connection with our services to you.
By Law: We may share your data as required by law or to respond to legal process. We adhere to local laws and regulations including relevant medical governing bodies.
To Protect Our Company: We may use your information to protect us including to investigate and remedy any violations of the our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
Business Transfers: In the unlikely event we engage in a merger, acquisition, bankruptcy proceedings, dissolution, reorganization, or similar transaction or proceeding, we may transfer or share your data as part of that proceeding. In such transitions, customer information is one of the business assets that is acquired by a third party. You acknowledge that such business transfers may occur and that your personal information can continue to be stored, used, or processed as otherwise set forth in this privacy policy.
Other Third Parties: We may share information with advertisers, investors, or other third parties for the purpose of conducting general business analysis. If we do so, we will make reasonable efforts to inform you if required by law.
External Links: Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own Site, we do not regularly monitor the websites of these third parties and are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third-party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.
Other Purposes: We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or the company.
DATA RETENTION
We retain personal data as long as it is needed to conduct legitimate business purposes or to comply with legal obligations, or until you ask us to delete your data. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose.
The information we hold about you may include the following:
basic details such as your name, address, contact details and next of kin;
details provided by yourself by email, text or phone conversation;
your feedback including treatment outcomes or any other information you provide;
medical notes and reports about your medical history and / or health including any treatment and/or care you have received or require,
information from customer surveys, competitions and marketing activities; and
other information we receive from practitioners or other companies who have obtained your permission to share information about you.
SECURITY OF YOUR INFORMATION
We are committed to keeping your personal data / information secure. We take all reasonable steps to protect your data including electronic and operational procedures to safeguard data we collect from you. Access to your confidential and medical information is restricted to those who have a reasonable need to access it.
We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.
By consenting to this Privacy Policy, you acknowledge that your personal data may be available, via the internet around the world. We cannot fully prevent the use or misuse of your data by other parties.
YOUR RIGHTS
You have certain rights with respect to your personal data. We reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with company compelling business interests, the public interest or the law.
UPDATE ACCOUNT INFORMATION
You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at info@physiomotion.com.hk
CONFIRM PERSONAL DATA AND ITS USE
You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third-party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.
Change Consent: You have the right to change your consent to the use of your information. In such cases, contact us at info@physiomotion.com.hk
Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you.
Transfer Your Data: You have the right to request that we gather and transfer your data to another controller in a commonly used and machine readable format, unless doing so would cause us an undue burden.
Delete All Data: You have the right to request that we delete all data that we hold about you, and we will delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims.
Emails and Communications: You can elect your preferred mode of communication with us by checking the appropriate box when you register for our services. You may change your communication settings by contacting us at info@physiomotion.com.hk
Marketing Communications: You may opt out of receiving any marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at info@physiomotion.com.hk
Processing: You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or the company. In addition, you may opt out of any processing of your data altogether. Note, however that doing so may result in the inability to provide you with our services and loss of access to our Site.
Complaints: If you are an EU resident, you have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law. You may do so in the EU member state in which you reside or have your place of business or in which the alleged infringement took place. If you are located outside the EU, you may have rights under privacy laws in the jurisdiction where you live.
Updating our Privacy Policy
We will regularly review and update our privacy policy. This policy was last updated on 1st May 2023.
